Cancelling an order

Customer Return Instructions

You have the right under the Consumer Protection Act to cancel all or part of your order within 14 days of receiving the order (Consumer Protection Act, Chapter 6, Domestic Sales and Distance Sales, Section 15, Right of Withdrawal in Distance Sales). Ordered products have the same return rights as stock products.

  • The right of return applies only to unused and marketable products in their original packaging. If the product is returned in an unsaleable condition, the sales packaging is damaged or missing, or the product has been used, the price of the product cannot be refunded. Simply inspecting the product does not cause a reduction in value.
  • You must notify us of the customer return using the form below before returning it.
  • The product to be returned must be unused and the packaging must be intact. The product must be packed properly in a shipping bag or box so that the product or its packaging is not damaged. The shipping label must not be glued directly to the sales packaging.

Do this:

  1. Fill out and submit the return / cancellation form below. You will receive the return address and details by email.
  2. Add a receipt of the order inside the package (if you cannot print the receipt provided in the order confirmation, the order number and your contact details will suffice).
  3. Pack the products carefully (add enough crumpled paper so that the products do not move around in the package).
  4. Return the products within 14 days of receiving them. Keep the receipt you receive for the customer return.
  • Toimitus

    Fast delivery

  • Palautus

    Free return

  • Avainlippu - Tehty Suomessa

    Domestic product

  • Takuu

    2 year warranty